1. Return Policy Timeline for different categories

Category Timeline Suggested Conditions
Chargers & Air Purifier 5 days or less from the date of delivery Refunds are not offered M@SKED purchases. However, we do provide replacement in case of any genuine* defect. Refer the Conditions for Replacements
Other Accessories 5 Days or Less from the date of delivery Raise request for replacement within 5 days of receiving the product. Refer the Conditions for Replacements

2. What is the procedure if I wish to request for a return/replacement?

  • Please notify M@SKED within the given timeline at our official mail. If you are unable to provide us with right information in the given time, then we shall not be liable for the failure to replace the order.
  • You can also self-ship product where reverse pick up may not be applicable. Dispatch the product within 48 hours after return request is raised. An amount of Rs. 100 will be reimbursed towards the self-shipment cost from your end in the form of a coupon code.
  • Returned products are to be packed in the original packing.

Note: For all self-shipped returns, please ensure product is packed properly and a reliable courier service is used.

3. What to do if I do not receive my order?

  • If the customer does not receive his/her order then he/she can send us an e-mail on info@imasked.com Our support team will revert to you within 24-48 hours.

4. What are the conditions for Replacements for different categories of products?

Chargers & Car Air Purifier:

  • Not switching on at time of receiving
  • Different product received than the description
  • Damaged at the time of delivery

Note: If you want to replace the product, in certain cases the reverse shipment will be borne by you

Mobile/Tablet accessories:

  • Fitting issue (Have to provide/show the dimensions/fitting issue of the product through images/video)
  • Different product received than the description
  • Damaged product received.

5. What is the procedure after I have asked for a return/replacement?

  • If you do not get the return/replacement product within 7-10 business days then you can contact our support team at the given email address. They will be happy to assist you
  • We arrange reverse pick up for certain products.
  • In case you change your mind and wish to keep the item, then cancel the return/replacement request. If the item has already been dispatched then you can reject the replacement order at the time of delivery.

6. When are returns not acceptable?

  • We will not be able to accept any returns after 5-7 days depending upon the category from the date of delivery.
  • We do not accept returns when the product is damaged or broken. Product should not be used.
  • All the products delivered in our “package” must be returned. Anything missing from the “package” will not be accepted.

7. What is the eligibility for refund?

A product is eligible for refund, ONLY if it fulfills this condition:

  • Received different product from what was ordered

Refund will not be offered under these conditions:

  • Received incomplete order
  • Product is damaged by you
  • Wrong Order placed by you
  • Did not like the product
  • After reverse pickup, M@SKED receives product in damaged condition

8. Cancellations

1. How do I cancel my order?

  • To cancel your order, send us an e-mail on info@imasked.com
  • We will be able to cancel your order only if the shipment has not been dispatched from our end.

2. How long will it take to complete my cancellation request?

  • It will take 1-2 business days to cancel your order. You will be informed by our support team regarding your cancellation via e-mail or call.

9. Business/Bulk Order Policy

  • M@SKED reserves the right to limit quantities of products to provide a wide selection at great prices
  • You will be notified of change in product price prior to processing
  • You have to make 50% payment in advance
  • For bulk order, minimum quantity is 20
  • In case of any issue with the product after delivery, M@SKED has to be notified within 48 hours of the delivery. If you are unable to do so, M@SKED shall not be liable for the failure to replace the order

IMPORTANT NOTE:
We will always strive to provide the best service to all our customers; however as a policy the final decision about the return, refund or cancellation of the order remains with M@SKED management.